14 Mar A Word from Dr. Satterly—March 14, 2024
Dear WA Community, I’ve always liked the game show Family Feud. Hopefully, that affinity is not due to some Hatfield and McCoy Kentucky heritage thing but rather a passing curiosity about the most common responses to cultural prompts. If you’ve watched that show, then you are familiar with its most poignant quip, “And the survey says…” Not a week goes past without the opportunity to participate in a survey. Sadly, I’ve never been asked by Family Feud for my input. Just this past week, however, an airline asked me to respond to a customer service survey, which was timely given the four-and-a-half-hour...